Everything you need to know, clearly.

NLL's Essential planning fee includes sourcing and booking your flights and accommodation. Booking assistance for activities, attractions, tickets, tours, transfers, dining reservations and other itinerary items is not included in the Essential fee, but it may be added for an additional NLL booking fee that you approve, along with the cost of the arrangements, before anything is booked.

Yes. NLL's service for making traveler-approved itinerary bookings before departure is included with Signature. The actual cost of each travel arrangement remains your responsibility. Dining-reservation assistance and booking changes during the trip are not included, but they can be added for an additional NLL booking fee.

We're built especially for first-time international travelers, people who may have believed international travel was too expensive or out of reach, and travelers who want a stress-free, affordable vacation with expert, personal support. We make the process feel clearer and more achievable without making anyone feel judged or overwhelmed.

Not at all. Many travelers begin with only a feeling, a season or a budget. Our AI concierge helps surface options, and we refine from there.

Begin with our AI Travel Concierge. It gathers your preferences and recommends the most suitable planning tier. We then review your brief and contact you personally by email. If you would prefer to speak only with people, you can always reach out to us directly through the Contact page.

Yes. Tell us about any airline miles, hotel points, membership benefits or loyalty status in your AI Concierge brief or when speaking directly with NLL. We'll consider them when researching and recommending options wherever possible. Redemptions remain subject to the applicable loyalty program's rules and availability, and NLL Travels cannot guarantee that a particular flight or hotel will be available using points.

No. NLL Travels works with travelers from all over the world. However, all payments made to NLL Travels are charged and processed in U.S. dollars (USD). If you use a non-U.S. payment method, your bank or payment provider may apply currency-conversion or foreign-transaction fees.

Every tier includes continued communication by email. Essential covers urgent booking-related and travel issues during your trip. Signature adds ongoing recommendations and suggestions by email before and during your trip. Concierge adds Signal and email support before and during your trip, plus assistance requesting reservations.

All tiers include email support. Concierge also includes Signal communication for more immediate assistance before and during your trip.

Signal is a free, private messaging app that allows you to send messages and make secure voice and video calls over the internet. It is available to download on compatible smartphones and tablets, including iPhones, iPads, Android smartphones and Android tablets. NLL Travels uses Signal to provide eligible Concierge-tier travelers with convenient support while they are traveling.

Yes, depending on your planning tier. Signature includes NLL Travels finding, suggesting and booking traveler-approved experiences, activities and transfers before your trip. Restaurant-reservation assistance and reservations or booking changes during the trip are not included with Signature, but they can be added for an additional NLL booking fee.

Concierge includes NLL Travels finding, suggesting and booking traveler-approved experiences, activities and transfers before and during your trip. It also includes restaurant-reservation assistance before and during your trip.

Essential does not include reservation or booking assistance, but this service can be added for an additional NLL booking fee.

All reservations remain subject to availability and supplier conditions. Travelers remain responsible for the cost of activities, experiences, transfers, meals, tickets, deposits, cancellation charges and other supplier expenses.

No. NLL Travels provides travel-planning and booking-related support but is not an emergency-response service. For medical, safety, criminal or life-threatening emergencies, contact the appropriate local emergency services, travel insurer, transportation provider, accommodation provider or relevant government authority.

No. None of the tiers include guaranteed 24/7 assistance. All tiers include email support, but email messages are answered during NLL Travels' stated business hours. Concierge also includes communication through Signal, which is not a 24/7 service but may extend beyond typical business hours.

NLL Travels' business hours are Monday–Friday, 8:00 a.m.–6:00 p.m. Central Time, and Saturday, 9:00 a.m.–4:00 p.m. Central Time. NLL is closed on Sunday. Messages received outside business hours are reviewed during the next business period.

Planning fees are one-time fees that depend on who is traveling, and every tier covers NLL's research, guidance and personal support:

Essential: $99 for an Individual · $169 for a Couple · $329 for a Family · $409 for a Group.

Signature: $175 for an Individual · $299 for a Couple · $550 for a Family · $750 for a Group.

Concierge: $300 for an Individual · $525 for a Couple · $950 for a Family · $1,300 for a Group.

NLL Travels will always confirm your travel-party category and your exact fee with you before any payment.

Couple pricing covers two adults sharing one hotel room. Two adults staying in separate hotel rooms do not automatically qualify for Couple pricing. NLL Travels will confirm the applicable planning fee.

Family pricing covers up to two adults and up to three children under the age of 17 traveling together. Parties that do not fit this composition require confirmation from NLL Travels.

Group pricing covers three to five adults traveling on the same core itinerary.

Each traveler beyond the five adults covered by Group pricing must purchase service at the applicable Individual rate, or two additional adults sharing one hotel room may purchase service at the Couple rate. Additional travelers may request to be added to the existing group itinerary, subject to confirmation by NLL Travels.

No. Each displayed amount is the total one-time NLL Travels planning fee for the qualifying travel party. Additional services may be required when the party exceeds the stated qualification.

Yes. If you cancel your NLL Travels planning service within 24 hours of paying the Essential, Signature or Concierge service-tier fee, you may receive a full refund of that fee. After the first 24 hours, the service-tier planning fee is non-refundable.

The service-tier planning fee is fully refundable when you cancel the planning service within 24 hours of paying that fee. Eligible payments made toward flights and accommodation are also fully refundable when the applicable travel booking is cancelled within 24 hours, whether those travel costs were paid in full or through an NLL Travels monthly payment plan. These are separate purchases, and their respective 24-hour periods begin from the applicable payment or booking time shown in your written confirmation.

All payments made to NLL Travels are handled online. After you approve your written quote and agreement, NLL sends secure online payment instructions. We always speak with you and confirm your trip before any payment is requested.

No. The planning fee covers NLL's planning, research and concierge support. Flights, accommodations, experiences and other supplier costs are separate.

Customers may pay providers directly, or they may ask NLL Travels to handle eligible provider payments on their behalf. Provider payments handled by NLL Travels outside a monthly payment plan are subject to a 3.5% service charge.

When eligible flights and accommodations are paid through an NLL Travels monthly payment plan, NLL Travels handles the applicable provider payments and the 3.5% provider-payment service charge is waived.

Yes. When you ask NLL Travels to make a payment to an airline, hotel, activity provider, transfer provider or other travel supplier on your behalf outside an NLL Travels monthly payment plan, a 3.5% service charge applies to the amount NLL pays to the provider. The charge will be disclosed before the payment is made.

This 3.5% service charge is waived when the provider payment is handled as part of an NLL Travels monthly payment plan. Supplier prices, deposits, change fees, cancellation charges and other travel costs are not waived.

NLL Travels does not require a credit check or proof of income for a payment plan. Eligibility depends solely on availability, your travel dates, how far in advance you book and the payment deadlines attached to your selected travel arrangements. Selecting a particular planning tier does not automatically guarantee payment-plan eligibility.

When your trip qualifies, an NLL Travels payment plan can cover the complete cost of both your flight and accommodation. Activities, tours, attraction tickets and excursions cannot be included.

All payments made to NLL Travels are handled online. After you approve your written quote and agreement, NLL will send secure online payment instructions. You will receive confirmation when your payment has been successfully received. The 3.5% provider-payment service charge is waived for payments made through an NLL Travels monthly payment plan.

No. The 3.5% service charge that normally applies when NLL Travels makes a provider payment on a customer's behalf is waived for provider payments made through an NLL Travels monthly payment plan. You remain responsible for the complete eligible flight-and-accommodation package price and any other costs stated in your personalized agreement.

No. Payment-plan eligibility depends on availability, travel dates, how far in advance you book and the deadlines attached to the selected arrangements. Selecting a higher tier does not automatically guarantee that a particular trip qualifies.

Service-tier planning fees are fully refundable when the planning service is cancelled within 24 hours of paying the fee. After 24 hours, planning fees are non-refundable. Eligible payments made toward flights and accommodation are fully refundable when the booking is cancelled within 24 hours, whether those travel costs were paid in full or through an NLL Travels monthly payment plan.

For monthly payment plans: if you cancel after the first 24 hours but within 90 days of booking, you receive a refund of payments made toward the eligible flight-and-accommodation package except the initial payment. If you cancel more than 90 days after booking, all payments made toward the eligible flight-and-accommodation package are forfeited, but no further payments are required. Service-tier planning fees are non-refundable after the first 24 hours following payment of the fee.

These time periods apply to flight-and-accommodation bookings and are measured from the applicable booking date shown in your personalized agreement. For eligible flights and accommodation paid in full, cancellation requests made after the first 24 hours are subject to your personalized agreement and applicable supplier conditions.

Travel pricing depends on dates, availability and your departure city. Exact prices, due dates and terms are confirmed in writing before your first payment.

Changes to bookings are governed by the terms of the providers you booked with. Concierge-tier travelers receive priority email and Signal support to help navigate changes.

Yes — Signature includes one follow-up refinement by email, and Concierge includes ongoing support. Essential is a one-time planning recommendation.

Yes. Every tier includes information about passport, visa and entry requirements that NLL believes may be relevant to your planned trip. Hands-on organizational assistance with paperwork and booking related appointments is included only with the Concierge tier. NLL Travels cannot issue passports or visas, provide legal or immigration advice, or guarantee eligibility, approval, appointment availability or processing times. Customers remain responsible for confirming and meeting all official entry requirements.

Your brief is used only to plan your trip and contact you. We do not share your personal details with third parties for marketing. The AI concierge is a planning aid, not a public forum.

No. It's the easiest way to begin because it helps streamline the process, but you are always welcome to reach out directly through the Contact page if you would prefer to speak only with people.